Shipping & Returns
Last Updated: October 6, 2026
We know you want your dog’s order quickly, safely, and without any surprises. Here’s everything you need to know about shipping and returns from Dr. Ferg’s.
Free U.S. Shipping
Right now, standard shipping is free on U.S. orders.
If you’re on a Dr. Ferg’s Care Plan, free shipping is included with every recurring delivery.
No codes. No complicated rules.
Where We Ship From
Dr. Ferg’s orders are packed and shipped from our fulfillment center in Chicago, Illinois.
We ship to customers across the United States.
How Quickly Will My Order Ship?
We aim to get orders on their way as quickly as possible.
Orders placed before 10:00 AM Central Time, Monday through Friday, will generally ship the same business day.
Orders placed after 10:00 AM will generally ship the next business day.
We primarily ship Monday through Friday. During busier periods, our fulfillment team may also ship orders on Saturdays.
Please keep in mind that weekends, holidays, severe weather, and unusually busy periods can occasionally affect processing times.
How Long Does Delivery Take?
Most customers receive their order within 1–3 business days.
Delivery times are estimates rather than guarantees, as the final delivery is handled by the shipping carrier.
If there’s ever an unexpected delay, your tracking information will usually provide the most up-to-date delivery estimate.
How Do I Track My Order?
As soon as your order has been packed and a shipping label has been created, we’ll email you a tracking number.
You can use that link to follow your package from our Chicago fulfillment center right through to delivery.
It can sometimes take a few hours for tracking information to begin updating after the label is created.
Care Plan Deliveries
Dr. Ferg’s Care Plans are designed to make consistency easy.
Your products are automatically shipped on your chosen schedule, so you don’t have to remember to reorder and your dog is less likely to miss a day.
Every Care Plan delivery includes free shipping.
You’ll receive tracking information by email each time a new shipment is prepared.
Weekends & Holidays
Our normal fulfillment days are Monday through Friday, although we may also ship on Saturdays during busy periods.
Orders placed on weekends or major U.S. holidays will generally be processed on the next available business day.
Carrier networks can also experience delays around major holidays and peak shopping periods.
Something Wrong With Your Delivery?
If your package appears to be delayed, lost, damaged, or delivered somewhere it shouldn’t have been, please get in touch with us.
We’re a small team and we’ll do our best to help work out what happened and get things sorted.
Please also double-check your shipping address when placing your order. If you notice a mistake, contact us as soon as possible. Once an order has entered the fulfillment process, we may not be able to change the address before it ships, but we will always help you.
Returns & 90-Day Guarantee
We want you and your dog to be happy with your Dr. Ferg’s purchase. If something isn’t right, we’ve got your back.
90-Day Returns
You have 90 days to return your order.
If you’ve changed your mind, something isn’t right, or the product simply isn’t a good fit for your dog, just get in touch with us and we’ll help.
We’ve deliberately made our returns process simple and hassle-free.
Free Returns
Returns are free.
Contact our team and, when a return is required, we’ll provide you with a prepaid return shipping label and clear instructions on what to do next.
No complicated forms. No jumping through hoops.
How to Start a Return
Simply contact us through our Contact page and let us know your order details and how we can help.
Our team will take it from there.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or there’s another problem with your delivery, please contact us as soon as you can.
We’ll work with you to make it right.
Refunds
Once your return has been processed, we’ll issue your refund to your original payment method.
We process refunds promptly, and in many cases the funds will appear back in your account the same day.
Depending on your bank or card provider, it may take 1–3 business days for the refund to appear, and occasionally a little longer.
If you have any questions about a refund, just contact us and we’ll be happy to help.
We’ve Got Your Back
We’re a small, veterinarian-led team, and we want buying from Dr. Ferg’s to feel easy and trustworthy.
If there’s a problem with your order, talk to us. We’ll do our best to make it right.
Questions?
If you have any questions about your order or delivery, please contact the Dr. Ferg’s team through our Contact page.
We’re here to help.